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Marque for iOS
Questions about Marque? Email enquiries@marqueapp.co.uk. Include your app version, iOS version and a short description of what happened.
Never send your Apple password, device passcode, Vault PIN or one-time email codes. Do not attach complete private documents. If a screenshot would help, hide names, addresses, registration numbers and other personal details first.
Support cannot access or recover your local Vault documents. Do not delete the app or clear local data as a troubleshooting step unless you understand the data-loss consequences and have kept any copies you need.
Free supports up to two active vehicles. Plus adds unlimited active vehicles, Log and Private Vault. Plus subscriptions renew monthly or yearly through Apple.
Free has no time limit. Installing Marque does not start a free trial or a paid subscription. Plus is an optional subscription purchased through Apple.
Manage or cancel through Apple subscriptions, or iOS Settings → your name → Subscriptions → Marque. Deleting the app does not cancel a subscription. When Plus ends, your records are not deleted, but Free's limit applies and Log and Vault require Plus access again.
For Apple-billed refund requests, use Apple's refund service. Apple decides eligibility under its rules and applicable law.
Make sure your device uses the Apple Account that made the purchase. Open Marque's subscription screen and choose Restore purchases for plan access. For one-time backgrounds, use the restore option in Profile → Materials.
Background purchases are separate from Plus and remain available on Free or Plus while the purchase is valid. Restore recovers purchase access, not deleted vehicles, photos, receipts or Vault files. If access is still missing, tell support the product name and the error shown. Do not send payment credentials.
Vault files are encrypted locally and require Plus access. Unlock with the Vault PIN or enabled device authentication. If you configured recovery email, follow the recovery flow in the app; it also depends on device authentication and the keys retained on that device.
Check your email address and spam folder if a code does not arrive. Avoid repeated requests, which can trigger rate limits. Never share a code with support. Email recovery is not a cloud backup: it cannot bring back deleted documents or move a lost Vault to a new device.
Check the registration and your internet connection. Available vehicle information can vary, and a service may be temporarily unavailable. A missing result does not establish a vehicle's legal status.
Confirm MOT and tax directly with the official MOT service and official vehicle-tax service. Add or correct dates in Marque where needed. Do not rely on the app alone for a legal deadline.
Check the vehicle dates, reminder settings and notification permissions in iOS Settings. Calendar export requires calendar permission and a writable calendar on your device. Any onward sync depends on the calendar service you use.
Reminders are a convenience, not a guarantee of delivery. You remain responsible for checking deadlines and renewing documents or permits on time.
Profile → Export local data creates a report of vehicle details, Log records and selected settings. It excludes photos, receipt images, Vault files, PINs and encryption keys. Keep any necessary file copies separately; the report is not a complete backup.
Profile → Delete all local data removes vehicle records and app-managed vehicle files. It does not cancel purchases, erase external exports or guarantee removal of Keychain entries, backups or server-side records. For privacy requests relating to online services or website updates, email the enquiries address above.
Read the Privacy Policy and Terms for more information about local records, online services and purchases.